Quality is one reason for outstanding service, but of course it is not the only reason. Minimising the time a customer has to wait once they have arrived to pick up their car is another reason for our success. If we say that the car will be ready at 4:00 PM, then it will be, invoice on the counter.
There are many other things we do which make a difference. It’s the extra time we spend on ensuring that the car is right. Most places are under pressure to maximise productivity, here,we don’t mind if the job takes a little longer. We may lose a little profit, but at least the satisfied customer will come back next time (and may even tell a friend).
So there you have it. Some of our incredible reasons for success. I say this in a very sarcastic way because incredible it isn’t. Common sense and logic it is. It is difficult to describe every single reason, but what I can tell you is that I come to work happy, because everyone else around me is happy. If we look after the workers – they’ll look after the customers. That’s our success in delivering outstanding customer service.
We are based in Cheltenham, but we are not limited to just one place and offer car service and repairs for residents of Beaumaris, Black Rock, Sandringham, Highett and the surrounding areas. Call us on 03 9584 3232 to booking.
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